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Our Terms Shape How Your Account Works

These terms set out the rules between you and naga 404 — from the moment you open an account through every deposit, game round, and withdrawal.

Account opening and eligibilityDeposits, withdrawals and disputesYour rights and responsibilitiesData and account securityHow to contact us about changes

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What Governs Your naga 404 Account

naga 404 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with us is subject to these terms and the law of the jurisdiction where naga 404 operates. Access to our platform, games and payment methods depends on local law in your region. We accept deposits via DANA, OVO, GoPay and QRIS for supported regions;

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each payment method carries its own terms and clearing timeline, which we show you before you confirm a transfer. Your account is personal and non-transferable — you cannot sell it, share login credentials, or use it on behalf of someone else. We reserve the right to
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close or restrict your account if we detect abuse, fraud, or breach of these terms. Withdrawals are processed after account verification and may take 1–5 business days depending on your payment method and bank. Where local law permits, we apply these terms to resolve disputes between
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you and us.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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Contact Us About Terms Questions

YOUR ACCOUNT SECURITY

How We Protect Your Data and Rights

Data Handling

We collect your name, email, phone number, payment method and withdrawal address only to verify your identity and process deposits and payouts. We do not sell or share your data with third parties unless required by law.

Cookies and Tracking

We use session cookies to keep you logged in and to track your game rounds for settlement and dispute resolution. You can disable cookies, but this may break lobby and payment functions; we explain this in our cookie notice.

Account Verification

Before your first withdrawal, we ask for government ID, proof of address, and verification of your payment method. This process typically takes 1–2 hours and is required by law to prevent fraud and money-laundering.

Data Retention

We keep your account data, transaction history and game logs for 7 years after account closure, or longer if required by local regulation. You can request a copy of your personal data at any time via account settings.

Changes to These Terms

If we update our terms, we notify you by email and in-app banner at least 30 days before the change takes effect. You can accept the new terms or close your account; continued play means you accept the updated rules.

Dispute Resolution

If you disagree with a game settlement, withdrawal denial or account restriction, contact support with details and evidence. We review disputes within 5 business days and respond by email or chat with our decision and next steps.

Terms & Conditions Questions We Hear Most

No. One account per person is our policy. If we detect multiple accounts linked to the same identity, email or payment method, we close all but one and may void winnings from duplicates. Use one account and verify your details once during signup.

Violations range from account restriction to permanent closure. Common breaches include sharing login credentials, using a second account, lying about your age or identity, or attempting to exploit game rules. We'll email you the reason and give you 7 days to respond before final action.

Yes. Request account closure in your settings or contact support. We process your remaining balance as a withdrawal within 5 business days using your registered payment method. Closed accounts cannot be reopened, so be sure before you confirm.

We encrypt your DANA, OVO, GoPay or QRIS details and store them only to process deposits and payouts. We never see your full card number or PIN. Third-party payment processors handle the actual transfer; their terms also apply and appear before you confirm each transaction.

Game rounds are final once settled. We refund a round only if we detect a system error, server outage that affected your game, or a payment that failed to clear. You must contact support with proof within 48 hours of the issue; we investigate and refund if error is confirmed.

You can update your email, phone, and withdrawal address in account settings anytime. Your name, date of birth and national ID are locked after first verification and cannot be changed; contact support with legal documents if corrections are needed.

Withdrawals process within 1–5 business days after verification, depending on your payment method. DANA and GoPay typically clear within 1 hour; QRIS and bank transfer may take 2–5 days. Delays on weekends or public holidays are normal; contact support if a withdrawal stalls beyond the stated window.

Our Terms Shape How Your Account Works

Contact Us About Terms Questions

How We Protect Your Data and Rights

Data Handling

Cookies and Tracking

Account Verification

Data Retention

Changes to These Terms

Dispute Resolution

Terms & Conditions Questions We Hear Most

01 Can I open more than one account with naga 404?

02 What happens if I break the terms?

03 Can I cancel my account and get my balance back?

04 How do you handle my payment information?

05 What is your policy on refunds for game rounds?

06 Can I change my account details after I register?

07 What are the time limits for withdrawals?

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