Reference

How we protect your account and your data

When you open an account with naga 404, your security, payment records and personal information are handled under clear rules we follow every day.

Account verification on depositData retention and your rightsWithdrawal approval process
Explore the Lobby Read FAQ
naga 404 How we protect your account and your data
REACH OUT ANYTIME

How to contact us about legal or account concerns

Live chat Available 24/7 in English. Open your account and tap Support in the menu; chat…
Email support Send queries to [email protected]. Response within 24 hours.
In-app message centre Log into your account and go to Settings > Messages.
HOW WE HANDLE YOUR INFO

Account security, cookies and your control

Password and login security

Your password is hashed using bcrypt; we never store it in plain text. Two-factor authentication is optional but recommended. Login attempts are monitored; we alert you of unusual access from new devices.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site. You can disable non-essential cookies in your browser settings without losing account access.

Data export and deletion

Email [email protected] to request a full export of your personal data or to ask about data deletion. We respond within 10 business days. Closed accounts retain transaction records for seven years per financial law.

Payment verification

Every withdrawal over 5 million Rupiah triggers manual review. We confirm your identity and bank details match your account. Payouts via DANA, OVO, GoPay and QRIS clear within 24 hours of approval.

Dispute resolution

If you dispute a transaction, contact support within 30 days with your account number and game reference. We investigate and respond within 7 working days with findings and any reversal.

Changes to this policy

We update this policy when law changes or we add features. We email you 14 days before any material change takes effect. Continued use of your account after the deadline means you accept the new terms.

Legal and account policy FAQs

We require your full legal name, date of birth, email address, phone number, and home address so we can verify your identity and comply with Indonesian financial regulations. We also ask for your bank account or mobile wallet details to process deposits and withdrawals via DANA, OVO, GoPay or QRIS.

We retain your account records, transaction history and personal information for seven years after your last activity or account closure. This complies with financial record-keeping laws in Indonesia. After seven years, your data is securely deleted and cannot be recovered.

Yes. Email [email protected] with your account number and request a data export. We compile your personal information, game history, deposit and withdrawal records into a file and send it to your registered email within 10 business days at no charge.

Contact support within 30 days of the transaction with your account number and withdrawal reference. We investigate your claim, check our records and confirm the status with your bank or e-wallet provider. We respond with findings within 7 working days and reverse the transaction if we find an error.

Yes. All deposits via DANA, OVO, GoPay and QRIS are encrypted and verified through each provider's secure gateway. Withdrawals over 5 million Rupiah undergo manual identity verification. Your bank details are encrypted and stored separately from your game account.

Log out of all sessions immediately and contact live chat or email [email protected]. We reset your password, review your account activity, and check for unauthorised transactions. You can file a dispute for any unrecognised withdrawal, and we investigate within 7 working days.

No. We do not sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions, and with regulatory authorities where local law requires. Your data is never rented, sold or used for marketing outside naga 404.

Related Pages

naga 404 Indonesia FAQ naga 404 Login Register naga 404 Casino